Total Hardware gives its growing customer base the service and support required

Since 2004, leading hardware supplier Total Hardware has built its business based on a straightforward business ethos: to offer a comprehensive range of hardware products for all projects at competitive prices and back this up with a strong focus on customer service. It’s an approach that means many of its customers have been with the business since the beginning. It’s also helping it to attract increasing numbers of new customers too.

Gary Cox, Director at Total Hardware, says: “Customers appreciate the convenience of having a comprehensive range of hardware products to choose from.  As well as stocking our own hardware ranges, we have strong partnerships with many leading hardware manufacturers to provide hardware solutions for any standard or premium applications to help support our customers.”

One example of a long-standing satisfied customer is Mansfield-based fabricator Vale Window Company, which has been working with Total Hardware since 2006. Managing Director Brian Hackett comments: “We use Total’s Quantum hardware range and source both Yale window shootbolt gearing and Glazpart link-vents from them too. The convenience of having a large and versatile range of stock hardware options from one supplier saves us considerable time.”

The Total Hardware business model is proving so successful that the company is about to expand its Leeds-based premises to carry even greater stock levels and continue to deliver its competitive lead times for customers. Gary says: “Competitive delivery times are important to our customers, especially with the current increase in demand from the domestic sector. By holding greater levels of stock, we’ll be able to supply more of our hardware ranges to customers quickly.”

Total Hardware’s product offering is impressive and includes their popular Quantum range. Exclusively available from Total Hardware, Quantum is a fully suited hardware range ideal for fabricators looking to differentiate their offer and open up opportunities for new business. The latest addition to Total’s growing portfolio is the new Superior 25 Stainless Steel range of door hardware, which provides elegant aesthetics as well as durability and unrivaled protection against corrosion.

Total Hardware’s success is down to delivering on the two requirements of every good business model: provide the products customers want in a way that adds value. And as their expanding business demonstrates, more and more companies know that’s exactly what Total Hardware delivers.