Behind the Scenes Improvements

Total Hardware has had recent success with a variety of new product offerings such as the stainless steel range, and the patriot plus flag hinge. However, arguably their greatest achievements and successes of 2016 so far have occurred internally.

As part of their drive to improve the customer experience Total Hardware have picked apart their daily processes and made unprecedented improvements. Through employee involvement they have streamlined sales order processing, reducing both the time it takes to process and the chance of errors. The sales team are working in close partnership with purchasing to ensure stock is controlled and any change in trends can be dealt with effectively, without interfering with customer’s operations.KPI's

The warehouse has also undergone drastic reorganisation over the first few months of the year, which has significantly reduced picking times, errors, and restocking times. Keeping staff informed of these key performance indicators has given them renewed motivation, improved overall productivity and raised moral. There engagement in these changes has been vital, enabling them to offer ideas to improve their daily roles and achieve company targets.

These improvements have already significantly reduced errors, increased OTIF, and accelerated fulfillment rates giving customers peace of mind.

For more information call Total Hardware on 01132432255 or email us at